Gatwick Airport Station
Zenitel, in collaboration with Fourway Communications Limited, completed a comprehensive PAVA system upgrade at Gatwick Airport Station, one of the UK’s busiest transport hubs. The project enhanced audio clarity, safety, and communication coverage throughout the station, improving passenger experience and operational control. Built around Zenitel’s VIPEDIA platform, the system delivers superior performance and sustainability for future expansions.
The Requirement
Despite a series of building upgrade programs at the station, congestion issues persisted particularly during peak travel times. Passenger circulation through the concourse and platforms remained suboptimal, resulting in operational inefficiencies and a diminished travel experience. To address these challenges, further enhancements were required, including an upgraded PAVA system to help deliver clearer, more effective communication across the expanded station.
The Solution
Given the station’s and Network Rail’s long-standing relationship with Zenitel, and Fourway Communications’ deep expertise with these systems, continuing with the same hardware manufacturer significantly reduced both risk and cost. New VIPEDIA Audio Controllers with enhanced DSP capability were installed and commissioned, providing superior intelligibility and performance compared to the legacy system .
The Result
The success of the Gatwick station project has already set a precedent. Fourway Communications has since applied the same Zenitel upgrade and migration process at Paddington Square, highlighting the strength of the collaboration between Fourway Communications, Zenitel and Network Rail. With further stations in the pipeline, the upgrade approach delivers better value for money and enhanced sustainability across the network.
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